Privacy Policy

1. Information We Collect

Depending on how you interact with our website and services, we may collect:

• Your name, email address, telephone number and other contact information you provide.
• Booking details, including requested dates, number of guests and accommodation preferences.
• Information submitted through booking inquiries, contact forms or direct communications.
• Retreat registration details and your selected accommodation option.
• Information relevant to property management inquiries.
• Limited technical information processed when you use our website, which may include browser information, device information and IP address.

2. How We Use Your Information

We may use personal information to:

• Respond to questions and inquiries.
• Process and manage cottage bookings and retreat registrations.
• Communicate information about reservations, accommodations, payments and upcoming stays.
• Coordinate guest services and property management.
• Send promotional communications where permitted by applicable law.
• Maintain website functionality and address technical or service-related issues.
• Meet applicable legal, accounting and recordkeeping obligations.

3. Cottage Bookings

Our website uses Lodgify to display cottage listings and support the booking process. When you submit a reservation or booking-related inquiry, information may be processed through Lodgify and shared with Muskoka Co. Cottage Rentals so we can respond to your request and manage your reservation.

Where necessary to provide your accommodation, relevant booking information may also be shared with the property owner or individuals involved in preparing and managing your stay.

4. Retreat Registrations and Payments

When you register for a retreat or experience, we may collect information needed to confirm your registration, communicate event details and coordinate your selected accommodation.

Certain retreat payments are processed through Stripe. Information submitted directly through Stripe checkout is handled according to Stripe's applicable privacy practices.

Muskoka Co. Cottage Rentals may receive transaction details and contact information necessary to confirm and administer your registration.

5. Email Marketing

Muskoka Co. Cottage Rentals may send promotional emails about cottage availability, special offers, upcoming retreats and other relevant updates where we have the consent or other lawful basis required to do so.

You may withdraw your consent to promotional emails by using the unsubscribe option provided in the message or by contacting us at [email protected] .

Unsubscribing from promotional communications does not prevent us from contacting you about an existing reservation or service you requested.

6. Cookies and Website Technology

Our website and the third-party services it uses may rely on cookies or similar technologies to support website functionality, remember preferences and facilitate booking features.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website or booking functionality.

Google Analytics is not currently installed on this website. If additional analytics, advertising or tracking technologies are introduced, this policy will be reviewed and updated as appropriate.

7. Third-Party Services

We use third-party providers to operate portions of our website and deliver our services. These may include booking software, payment processors, email services and providers involved in fulfilling reservations.

Personal information may be shared with these providers where reasonably necessary for the relevant service, subject to applicable privacy requirements.

Third-party providers may have their own privacy policies governing information processed through their services.

8. Information Retention and Security

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including managing reservations, responding to inquiries and meeting applicable legal or recordkeeping obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

We recognize the importance of protecting personal information and aim to use safeguards appropriate to the information involved. However, no website or electronic transmission method can be guaranteed to be completely secure.

9. Your Privacy Choices

You may contact us to ask questions about personal information we hold about you, request access to that information or request correction of inaccurate information.

You may also request withdrawal of consent where applicable or ask about deletion of information, subject to applicable legal and recordkeeping requirements.

We may need to verify your identity before responding to a request involving personal information.

10. Changes to This Policy

We may update this Privacy Policy when our website features, services or privacy practices change.

The date at the top of this page indicates when the policy was last updated.